CiS - SWIFTReady Connectivity - Best Practice label

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Service Quality

In November 2009 SWIFT Partner Management has awarded the SWIFTReady Connectivity label to CIS SWIFT Service Bureau (SSB), in recognition of its full compliance with the 2009 criteria for the SWIFTReady Connectivity – Best Practice label.

The accreditation process involved a number of phases during which all aspects of CIS SSB operations were audited. The process began with the submission of a comprehensive set of operational documentation, followed by a thorough SWIFT internal audit. The on-site inspection included visits to the data centres, interviews with SSB staff, and reviews of all associated procedures and supporting documentation.

The SWIFTReady connectivity label recognizes shared infrastructure providers who offer greater security and resiliency for end-users connecting to SWIFT. The new label helps clients to identify the best shared infrastructure providers with the highest operational standards.

The Best Practice label represents a significantly higher level of accreditation. As service bureaus are among the critical distribution channels for numerous financial institutions of the SWIFT community, the Best Practice programme has been designed to set and manage operational standards. By setting more stringent operational rules and practices, clients can be confident that neither resiliency nor security is compromised when operating through service bureaus. The strict rules are backed up by a rigorous on-site inspection carried out over several days by qualified SWIFT auditors.

Quality of services provided by CIS SSB Bureau encompasses several aspects:

	1. Availability of connection
	• ensures that CIS clients can comply with availability requirements applicable to all SWIFT services to which they subscribe • a service level agreement is entered into with each client, thus defining measurable availability objectives • adequate reporting supplied upon client’s request • proper resiliency maintained, in the event of a disturbance or malfunction • CIS business continuity planning ensures that operations keep a high level of reliability • A non-redundant disaster recovery site is provided located on separate premises to ensure that its fallback solution remains unaffected by unforeseen incidents on the primary infrastructure • Proper formal monitoring and operational measures have been designed to allow timely activation of the fallback solution, if needed • Help Desk is provided during the business hours defined by the client
	2. Security and Access Control
	• Segregation of duties among CIS SSB staff implemented • Authorized Personnel lists of CIS and the client are defined and communicated to the other party • Physical access to the SWIFT infrastructure restricted and controlled • Logical access to the CIS SWIFT interface and underlying operating system are restricted to the authorized personnel • Cryptographic protection ensured with the access to the private PKI keys restricted to security officers designated by the client only • Communications traffic between CIS SSB and the client is authenticated, protected against modification and encrypted • Access to user data restricted
	3. Network configuration
	• CIS ensures that the network access configuration, up to the client’s premises complies with all mandatory configuration and industry standards • CIS SSB operates a Dual-P connectivity for its primary site and a Dual-I connectivity with leased line for its disaster recovery site. • CIS ensures sufficient bandwidth to process average daily live traffic volumes taken over the last calendar month in 2 hours or less on its primary site
	4. Integrity
	• CIS and the client jointly define the processes to handle alerts in case of error and reports on data processing received from SWIFT
	5. Change Management
	• CIS implements SWIFT Standards releases at least three months before standards release changeover, to allow the client to test in Test and Training mode • Security upgrades / patches are implemented promptly within the time frames issued by SWIFT

SWIFT User Group meetings in region

Albania-Tirana, 07.10.2008.

Planed Albania UGM 2 for 2008.

Bosnia and Hercegovina-Sarajevo, 04.09.2008.

Planed UGM 2 in Bosnia and Herzegovina

Bulgary-Sofia, 12.08.2008.

Agenda: Introduction, SwiftNet Mail, SwiftNet Phase2 migration, Connectivity, SAM Swift Alliance Mes

Bosnia and Hercegovina-Sarajevo, 06.05.2008.

Agenda: Introduction, SwiftNet Mail, SwiftNet Phase2 migration, Connectivity, SAM Swift Alliance Mes

Romania-Bucharest, 07.04.2008.

Planed UGM for Romania.

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